Service Operations

The focus of Service Operations is to provide Service Operations and Service Transition practices of ITIL Framework. Delivering SLA based quality services to keep your applications running to fulfill your business transaction is the core objective of Service Operations.

As part of Services Operations Services, our team takes a two-pronged approach to this service, while one team focuses on:

  • Service level management
  • Availability management
  • Capacity and performance management
  • Service continuity management
  • Monitoring and event management
  • Service desk
  • Incident management
  • Service request management
  • Problem management
  • Release management
  • Change enablement
  • Service validation and testing
  • Service configuration management
  • IT asset management

The other team focuses on how to use robotic processes automation, artificial intelligence and machine learning to increase the efficiency and productivity.

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